Global Payments (Cayan)

Global Payments (Cayan) is a card payment technology company providing cloud-based card processing services for businesses that use the ECI LBMH platform. Integration with the Global Payments (Cayan)™ Genius^® platform uses Verifone^® MX series card devices which provide access to their cloud-based solutions. EMV (chip card) transactions are fully supported. Most communication occurs between the Genius device and Cayan web services. Internet access is therefore required and permission to reach the required URLs used for processing must be granted through any firewall or security software used. Cayan cannot be used in combination with other card interfaces.

https://www.globalpayments.com/

The Global Payments (Cayan) interface is supported by the Spruce AnyWare application.

Configuration

Device Settings

Using at Point of Sale

Surcharges for Credit Card Transactions

Special Considerations

By default Global Payments (Cayan) does not enable refunds by swipe. If you want to have this capability, contact Cayan to enable this feature.

Manual card entry for refund transactions is not permitted by Cayan. Refunds must either reference a prior sale assigned to a token, or use the swipe option (which must be enabled). Additionally, returns cannot be processed to a gift card using a card device.

If your company wants to limit (prevent) use of specific card types, you will need to contact Cayan as this must be done for each device. In addition, you can also limit the card types in the software (parameters); however, this doesn't prevent any processing once the device is involved (we don't receive the card type back from the device until after a transaction is processed). There is no way for us to limit card types due to the device being solely responsible for processing.

Card On File transactions are only permitted across branch locations if Cayan links your branches together by assigning them to a "chain". Contact them to sign up for this. Each branch location has its own merchant account, which operates as an independent entity unless Cayan is instructed to chain (link) those merchant accounts together. Once chained (linked), any "Card On File" tokens saved for customers can then be used across branch locations. Branch locations (merchant accounts) can only belong to one chain.