The software interfaces with a variety of specialty devices and all standard network capable printers. Although we suggest or even require specific hardware in certain cases, we are a software company and do not provide hardware support to our customers.

What is Hardware?

Hardware is considered the physical parts of your system. This includes any physical device such as the server, PCs, printers, network equipment, monitors, barcode scanners, etc. Most hardware also requires software to directs how the hardware functions on its own and with other devices. Software that is used to manage hardware is either purchased or provided by the hardware manufacturer. ECI Software Solutions, Inc. supports those software applications that we have developed and licensed to users. We are unable to provide support for any operating system (aka. "OS"), third party software applications, or device drivers.

64-Bit Compatibility and Legacy Devices

When dealing with older or discontinued hardware or "legacy" devices, manufacturers may only supply software and drivers that are compatible with 32-Bit operating systems. Purchasing servers or personal computers (PCs) installed with 64-bit operating systems can potentially limit your hardware options in regard to older devices. This may prevent you from being able to use specialty peripheral devices such as signature pads, ticket printers, and others if they rely on 32-bit drivers. If you must use existing hardware that relies on 32-bit drivers, it's best to choose a 32-Bit operating system unless the manufacturer can produce 64-bit compatible drivers. Again, this is true for both servers and personal computers (PCs, laptops, etc.).

What if I need help with Hardware?

Our help documentation and the support area of our web site offers drivers and instructions for the specific hardware we support as well as instructions for installing network printers. This information should be detailed enough for installing and using supported devices. Should this not be sufficient, we strongly encourage users to find a local provider for assistance. Whenever possible, having someone on-site with some technology expertise is ideal. Telephone support for hardware troubleshooting can be difficult since often these types of issues require physical action that cannot be performed remotely. Again, we fully support our software products, but don't provide hardware support.

AnyWare

APG Cash Drawers

Barcode Scanners

Card Devices

DYMO Label Printers

ePad Signature Devices

Epson TM-T88V Thermal Printer

Network Printer Configuration

Scriptel Signature Devices

SmartKiosk

Using USB Card Swipe Devices

Zebra Label Printers

Zebra TC57 Mobile Device