Hosting Virtual Private Network (VPN) Support

ECI Cloud Hosting gives your business reliable, end-to-end connection, protection, and savings, but there are still some functions that require a Virtual Private Network.

Hosting functions that require a VPN Connection

The following hosted functions require a VPN Connection:

Legacy Credit Card Interface s , including:

  • Verifone Point / SIM

  • Moneris (Canada)

  • Royal Bank of Canada (RBC)

Crystal Reports – Building / Updating

Catalog Load Utility

Third-Party Integrations, including:

  • IME

  • Margin Master

  • DQ Delivery

  • Seljax

  • BuilderWire

Direct Database Access (ODBC)

Firewall Requirements

Hosted VPN connections require a firewall that supports an IPSec Site-to-Site VPN with Network Address Translation (NAT) over the VPN tunnel, which must be installed by a local IT professional.

These firewalls support these VPN requirements:

  • Fortinet FortiGate

  • SonicWall

  • Sophos

  • pfSense

These firewalls do NOT support these VPN requirements:

  • Ubiquiti

  • Netgear

  • Cisco Meraki

Note: These recommendations are based on our own testing and experiences. Other firewalls we have not tested that meet these VPN requirements may also work. Please consult your IT professionals when considering these important security options.

VPN Location Restrictions

VPNs are strictly reserved for branch locations of the business. We do not support VPNs for home offices or third parties.

Requesting a VPN

If your business needs a VPN to support one of the functions listed above and you have a firewall that meets these official requirements, please open a Support ticket to request one. Our network engineers will create a tunnel, assign a subnet, and send back the required configuration parameters so your local IT professional can build the client-side tunnel. As always, we are your partners in making your VPN connections a success!