Open Tickets (Advice Notes)

This activity lists open tickets (known as "advice notes" in the United Kingdom). An open ticket is a transaction that removed inventory immediately upon processing but does not require payment immediately. Tickets can be invoiced all at one time using the Invoice Tickets utility in Point of Sale or individually. Open Tickets are also used along with the Installed Sales feature found in Point of Sale. In the case of Installed Sales, tickets are used to remove inventory as the installation progresses. When the installation is completed, tickets are invoiced. This and all other activities must be assigned to an "activity code" that is subsequently assigned to one or more users.

To view additional information about any document listed in the data grid, double-click on the document (listed in the "Ticket #" column) to open it using the Document Viewer.

To open the ticket for modification using the Open Tickets (aka. Advice Notes) transaction in Point of Sale, double-click on the row header cell next to the desired ticket.

The Menu Marker offers two (2) options for adjusting the time period that tickets are shown for. The default (no selection from the menu) includes all open tickets regardless of age. The menu provides the ability to show tickets older than 1 day ("> 1 Day") or older than 7 days ("> 7 Days"). After making a menu selection, tickets are redisplayed for the selected date condition. To show all tickets, deselect (clear the check mark) the current menu option.