ACE Rewards Member Update

In some cases, the ACE Hardware Corporation may flag a member’s information as requiring updating. This may be triggered by returned mail, email, or for other reasons. If this happens, the application displays a form similar to the “New Member Sign-up” titled ACE Rewards Member Updates followed by a dash and the member’s ID. The information fields requiring update are highlighted with a yellow background color.

In addition, a member may ask to update their information. Manual updates can be done using this same form. Use the “Update” button from the “ACE Rewards” (CTRL-R) dialog after scanning, entering, or looking up the member’s ID. Newly activated memberships may not be updated for between 24 and 48 hours after sign-up. This is a restriction enforced by ACE Hardware Corporation, not the application.

“N/A” (not applicable) check boxes are listed next to the Mobile Number, Email, and birth month fields. They may be used if the customer either does not have a mobile phone or Email or is unwilling to provide the information.

After verifying the information with the customer, choose “OK” to submit the information or choose “Cancel” to not perform the update. Even if the cashier (user) chooses “Cancel,” the rewards membership will still be associated with the sale.